PLDT Home Support & Help Center

Track My PLDT Home Request

Have your reference number ready and check your request status.

Report a Service Issue

Before reporting: note the time the issue started, affected devices, and modem/ONT indicator lights.

Quick Troubleshooting

• Restart modem/ONT and router (power off 30 seconds, then on).
• Test via wired connection if possible.
• Check if only one device is affected.